Help with your panels.
Install, update, connect your account or ask for a refund. If something is not covered here, write to us: we read every message.
Install a panel
- From this site: unzip the download, close Adobe Illustrator and run the installer for Windows (.bat) or macOS (.command, right-click and choose Open). Script Panel has its own Windows and macOS installers.
- From Adobe Exchange: install the listing through the Creative Cloud desktop app with the Adobe account you used.
- Then open the panel in Illustrator under Window > Extensions (Legacy), or Window > Extensions in older versions.
Updates
- Panels check for a newer version about once a day and show a small badge; nothing installs without you.
- Website editions download the new version from this site; paid panels from your account. Script Panel on Windows can install the update after you close Illustrator.
- Adobe Exchange editions update through the Creative Cloud desktop app. Your settings stay in every case.
Your account and panels
- Sign in with the email you used at checkout: website purchases and subscriptions are added to your account automatically.
- Script Panel Pro and Translate connect to your account from inside the panel (Sign in). Confirm the panel on the website; it then updates or translates by itself.
Subscriptions and refunds
- Change your payment method or cancel a Translate subscription in your account. Translation keeps working until the end of the paid period.
- Refund requests: write to support with your Paddle receipt within 14 days of the purchase or the first subscription payment.
Something does not work
- Use the feedback button in the panel’s bottom bar: it sends the panel version and system details with your message. Or write to support@script-panel.com. We read every message.